Complaints policy for Space for Men

Space for Men aims to provide its members with the best possible experience. However, we recognise that from time to time there may be occasions when what we offer falls short of what they could reasonably expect.

Your continued goodwill is greatly valued by us and we would expect to resolve any day to day difficulties or complaints informally and as quickly as possible.  In the first instance we would expect you to raise any complaint directly with the person you have an issue with.

The more formal procedure outlined below is intended for use by members and others who come into contact with us, where informal communication has not resolved the problem.

This is what you should do:

The complaint should be made either in person, or by telephone, letter or email to the Secretary who will acknowledge, in writing within 20 working days, the receipt of any complaint.  If the complaint is about the Secretary, the complaint should be addressed to the Chair (marked ‘confidential’).  At this, and any subsequent stage, the complainant may be accompanied or supported by a friend, but not a legal representative.

This is what Space for Men will do:

A member of the committee will investigate the circumstances leading to the complaint and will communicate the results of the investigation to the complainant within a reasonable time – normally within 40 working days of the complaint being received. If the complaint is found to be justified, the commitee will agree any necessary further action with the complainant.

The complainant will have the right – if dissatisfied with the results of the enquiry – to put their case, in writing, to an appeal panel of two Trustee Board members.

If the appeal is found to be justified, the appeal panel will agree any necessary further action with the complainant. The decision of the appeal panel is final and no further appeal is possible.

The forum committee will be kept informed of the number and nature of complaints, and the outcomes. They will report to the Board on this at least annually.

Please also let us know if you are happy with Space for Men activities. 

This policy was adopted by Space for Men on the

10th September 2025.

It will be reviewed on the 10th September 2026.